Frequently asked questions
1. How can I contact Wnkrs regarding my order?
Feel free to reach out to our dedicated customer support team via email at Support@wnkrs.com. For prompt assistance, please provide your email address, telephone number, order number, or tracking number when contacting us.
2. What is the average shipping duration?
On average, orders are processed within 3 days, with an additional 3 days for shipment preparation. Shipping times typically range from 7-15 business days, depending on your location.
3. Will there be an invoice included in my package?
We do not include invoices within your package. If you require an invoice, kindly contact our customer service team, and we will provide a screenshot of your order details.
4. What payment methods are accepted?
We accept payments by credit card and bank debit card. Unfortunately, we do not currently accept PayPal.
5. What should I do if my order is canceled?
Order cancellations can occur due to stock limitations, item unavailability, pricing errors, requests for additional information, or unavailable carriers. You will receive an email notification in such cases.
6. How can I track my order if it's delayed?
If you experience order delays, we provide real-time order update emails to keep you informed about your order's status.
7. How can I initiate a return for an item?
Defective items can be returned for a full refund. Most products can be returned within 14 days of purchase, provided they are in sellable condition with original packaging, tags, and a receipt. Please note that shipping costs for returns are generally the responsibility of the customer.
8. What should I do if I encounter issues with my order or have product-related questions?
For any order-related issues or product inquiries, please do not hesitate to contact our customer support team. We are here to assist you promptly and efficiently.
9. How can I address copyright concerns or disputes?
If you have any copyright concerns or disputes related to our products or listings, please reach out to us, providing specific details and evidence of the issue. We take copyright matters seriously and will work diligently to resolve them.
10. Do you offer international shipping?
Yes, we offer international shipping. However, please note that shipping times may vary based on your location and customs procedures.
11. Can I change my shipping address after placing an order?
Unfortunately, we cannot modify the shipping address once an order has been placed. Please ensure the accuracy of your shipping information during checkout.
12. What is your return policy for damaged or incorrect items?
If you receive damaged or incorrect items, please contact us immediately, and we will arrange for a replacement or refund, including any associated shipping costs.
13. How do I check the status of my order?
You can easily check the status of your order by logging into your account on our website and accessing the "Order History" section.
14. Are there any discounts or promotions available?
We frequently run promotions and discounts. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest offers.
15. Do you offer gift wrapping or personalized messages with orders?
At this time, we do not offer gift wrapping or personalized messages with orders.
16. How do I unsubscribe from marketing emails?
To unsubscribe from our marketing emails, simply click the "unsubscribe" link at the bottom of any email you receive from us.
17. What is your policy on data privacy and security?
18. Can I request a product that is currently out of stock?
We do not offer backorders for out-of-stock products. You can monitor product availability on our website and place an order once the item is back in stock.
19. How can I provide feedback or suggestions?
We value your feedback and suggestions. Please feel free to reach out to our customer support team with any comments or ideas you may have.
20. Are there any size charts available for clothing or footwear items?
Yes, we provide size charts on our product pages to assist you in selecting the right size for clothing and footwear.
21. What is your policy on returns and exchanges for items that do not fit or meet my expectations?
For items that do not meet your expectations or do not fit, please refer to our Returns and Exchanges policy on our website for detailed information on the process.
22. Do you offer warranty or repair services for your products?
We take great care to ensure the quality of all our products. We sell only brand new items, and we do not resell returned or used products. We inspect all products thoroughly before shipping to guarantee their quality.
Please note that once a package is delivered in good condition, we do not offer warranty or repair services. However, if your order arrives with any damage, we ask that you contact us immediately with valid proof, such as photos and videos, to report the issue. Delayed reporting of damaged items may result in the denial of your request. We are committed to resolving any such concerns swiftly and efficiently.