Questions, answered.

Choose your product options, check the size or compatibility details, then add the item to your cart. Review the selected variant, quantity, shipping address and available delivery method before completing checkout.

The available methods are shown at checkout and can vary by country and device. The payment icons in our footer reflect the store’s enabled payment methods. Use the final checkout screen to confirm which option is available for your order.

Contact support@wnkrs.com as soon as possible with your order number. Cancellation must be requested before shipment and depends on the order’s progress. Once shipped, an order cannot be cancelled; any eligible return must follow the return policy after delivery. Shipping addresses cannot be changed after an order is placed, so please check your address carefully at checkout.

An order may be cancelled because of stock availability, a pricing issue, missing information or unavailable delivery service. Check your order email for the explanation, or contact support with your order number.

Invoices are not included in the parcel. Keep your order confirmation, or contact support if you need a copy of your order details.

Use the size chart on the individual product page when provided. Compare the listed measurements with your own rather than relying only on the size label. Charts and fit can differ between products. If you need a missing measurement, contact us before ordering.

Select the named option on the product page and check the corresponding photo where one is available. Confirm the selected option in your cart before checkout. Screen settings and lighting can affect how a color appears.

For electronic, vehicle and replacement accessories, compare the listed connection, dimensions and supported models with your item. If a necessary compatibility detail is missing, send the product link and your model information to support before purchasing.

We do not offer backorders for out-of-stock products. Choose an available option or check the product page again later.

Any product-specific warranty information is listed on its product page. If no warranty details are shown and this affects your decision, contact support before ordering.

Wnkrs offers free economy shipping. Other delivery options, where available, are shown at checkout. Free shipping does not mean free return shipping.

Our shipping policy estimates 10–15 business days for free economy shipping and 7–12 business days for standard shipping. In-stock orders typically ship within two business days, though delays can occur. Business days exclude weekends and public holidays. These are estimates, not guaranteed arrival dates. See the shipping policy for the full details.

Yes. Available destinations and delivery options are confirmed at checkout. Transit times may vary by destination, carrier and customs processing.

Use the tracking information supplied with your shipment or visit Track your order. If tracking has not updated or your delivery is later than expected, email support with your order and tracking numbers.

If your order has more than one shipment, check each shipment’s tracking information. Contact support if part of an order has arrived and you need help checking the remaining items.

Check the delivery address on your order and any carrier delivery notes, then look around the delivery area or ask your building’s reception if applicable. Contact the carrier and email support with your order and tracking numbers so the delivery can be investigated.

The shipping policy states a $20 restocking fee for packages declined upon arrival or at customs, or returned after unsuccessful delivery attempts. Contact support if there is a delivery problem; refusing a parcel is not the standard return process.

Eligible returns must be requested within 14 days after you receive your package. The item must be unused, in its original condition and original packaging. A receipt or proof of purchase is required. See the full return policy for all terms and exclusions.

Email support@wnkrs.com with the subject “RETURN REQUEST: ORDER NUMBER” and include your order number, reason for the return, photos or video, and confirmation that the item is unused and in its original condition. The policy requests images of the unopened parcel, address label and items at opening. Wait for return instructions; do not send the purchase to the manufacturer.

Customer-initiated returns and ordering errors are subject to a 25% restocking fee. Customers pay their own return shipping costs. Free economy shipping on the original order does not include return postage.

The return policy excludes underwear and swimsuits, gift cards, health and personal-care items, and sale items. Items not in their original condition or missing parts may only qualify for a partial refund in the circumstances described by the policy.

Contact support promptly with your order number and clear photos or video of the parcel, shipping label and item. Explain what is damaged or incorrect so we can review the issue and provide the next steps. Keep the packaging while the matter is reviewed.

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds go to the original payment method. The return policy says refunds typically appear within 5–7 business days; your bank or card provider may need processing time.

The policy provides replacements for defective or damaged items. If an item does not fit or you have changed your mind, review the return conditions and contact support before sending it back.

Email support@wnkrs.com or use our contact form. Include your order number and checkout email for order questions, or the product link and option for product questions.

Use your account to access available order details. You can also refer to your order confirmation email or contact support.

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